Welcome To
The Undercover Employee
What is the Undercover Employee?
Our in-person undercover employee program spans over 2 hours of intensive in salon assessment, available exclusively to those who have booked our Accelerator Course. As an employer, here's what you can expect from this transformative experience...
Genuine Staff Interaction
Sonia acts as a potential new staff member, applying for a role in your salon and undergoing a 'trial shift'. She identifies how your team interacts with new staff, clients, and each other in a professional workplace setting, allowing her to assess your business practices, from the inside out.
Written Diagnostic
You will receive a comprehensive written diagnostic of your salon's strengths and weaknesses. This diagnostic serves as the foundation for customising your training modules to address specific areas for improvement.
This unique option allows you to gain invaluable insights into your business operations through a discreet evaluation. This undercover assessment will provide an authentic view of your team's performance, customer service, and operational efficiency.
This add-on is designed to complement the Accelerator Course, offering you a comprehensive toolkit for success.
During my 15 years of selling to the industry, I realised that so many salons were losing money everyday by not wanting retail in their salon. These salon owners were sick of telling staff to sell, or worse, sick of having stock sitting on their shelves, simply collecting dust. The salon shelves would either look very full with a lot of money invested in retail product, or they simply looked like they were getting rid of stock with bits and pieces of it scattered across the shelves. Not only did this not look inviting to a customer, but salon owners were not interested in investing in retail products because they had been burnt by sales reps, left with too much money tied up in excessive retail that never sold. Over the years, I began to understand that it was a combination of owners and staff members who contributed to this... and that's why I developed this course for both owners and staff members alike.
The Benefits of adding The Undercover Employee Program to your Accelerator Course!
Insider Insights
Gain invaluable insights into your salon's operations from an undercover perspective. Sonia Tomas acts as a trial stylist, allowing her to observe staff interactions, client experiences, and salon dynamics firsthand.
Written Diagnostic
Receive a detailed written diagnostic report highlighting your salon's strengths and weaknesses. This diagnostic serves as the foundation for customising your training modules to address specific areas for improvement.
Customised Modules
Benefit from tailored training modules designed to address your salon's unique challenges and opportunities. Sonia will work closely with you to develop targeted strategies for enhancing staff performance, client satisfaction, and overall salon success.
Don't miss this opportunity to uncover the hidden potential of your salon....
Enquire about our Undercover Employee Program today and discover the difference it can make for your salon's success! (available in NSW only)